Privacy Policy

Effective Date: 30th October 2024

1. Introduction

This Privacy Policy outlines how Tole Pizza ("we," "our," or "us") collects, uses, and protects your information when you visit our website tolepizza.in (the "Site") or use our services. By using the Site, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information from you when you visit our Site, place an order, subscribe to our newsletter, or interact with us. The types of information we may collect include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To communicate with you about your orders or inquiries
• To improve our website and services
• To send promotional materials, if you have opted in to receive them
• To comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our Site, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information
• Withdraw your consent for us to process your information

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: suryatole@gmail.com
Phone: +91 97661 61698

Terms and Conditions

Effective Date: 30th October 2024

1. Acceptance of Terms

By accessing and using our Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Site.

2. Modifications

We reserve the right to modify these Terms and Conditions at any time. Your continued use of the Site after any changes constitutes your acceptance of the new terms.

3. Pricing in INR

All prices for products and services are listed in Indian Rupees (INR). Prices may be subject to change without notice, but we will honor prices that were displayed at the time of your order.

4. Refunds/Cancellations

Our Refund Policy is as follows:

• You may request a refund if your order was incorrect or incomplete, the product was damaged or not as described, and you request a refund within 7days of receiving your order.
• If your refund request is approved, the processing time will typically take 5-7 working days for the amount to be credited to your bank account.

5. Shipping Policy

Our Shipping Policy is as follows:

• Minimum timeline for delivery: 45 mins
• Maximum timeline for delivery: 120 mins

6. Order Now Option

Please note that the "Order Now" option is currently not operational. We are actively working to resolve this issue and will notify you once it is restored.

7. Changes to These Terms

We may update these Terms and Conditions periodically. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Us

If you have any questions about our Terms and Conditions, please contact us at:

Email: suryatole@gmail.com
Phone: +91 97661 61698

Refund Policy

Effective Date: 30th Oct 2024

1. Overview

At Tole Pizza, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.

2. Refund Eligibility

You may request a refund if:

• Your order was incorrect or incomplete.
• The product was damaged or not as described.
• You request a refund within 7 days of receiving your order.

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at +91 97661 61698 with your order details and reason for the refund.
2. Provide any necessary documentation or photos to support your request.
3. Once we receive your request, we will review it and respond within 20 mins.

4. Refund Timeline

If your refund request is approved, the processing time will typically take 5-7 working days for the amount to be credited to your bank account.

5. Non-Refundable Items

Certain items may be non-refundable, including:

• Customized or personalized products.
• Perishable goods, such as food items, after they have been delivered.

6. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on this page, and the effective date will be updated accordingly.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: suryatole@gmail.com
Phone: +91 97661 61698